Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from this store. By placing an order, you agree to the terms described below. We have written this policy in plain language so that you know exactly what to expect from the moment you complete checkout to the moment your package arrives. Our goal is to make shipping simple, free, and predictable for every customer in the United States, with no hidden charges and no surprise fees at any stage of the process.

Order processing begins after your payment is authorized and your order is confirmed. Our standard processing time is one to three business days. Processing includes order verification, payment review, inventory confirmation, packing, and handoff to the carrier. During periods of unusually high order volume, processing may take slightly longer, but we do not extend processing times without reason, and we do not advertise a faster window than we can realistically meet. Business days exclude weekends and federal holidays. If you place an order late in the day, on a weekend, or on a holiday, the processing clock generally begins on the next business day. You will receive an order confirmation after purchase and a shipping confirmation once your package has been handed to the carrier, along with tracking information when it becomes available.

After processing, the estimated delivery window is six to twelve days. This estimate applies to addresses within the United States and reflects the total time from carrier handoff to delivery, not from the moment you place the order. In most cases, delivery occurs within this window, and many orders arrive toward the earlier end of the range. However, delivery estimates are not guarantees. Weather events, carrier backlogs, regional disruptions, incorrect addresses, and other circumstances outside our control can extend transit time. If your package is delayed beyond the stated window, we ask that you contact us through the Contact page so that we can investigate with the carrier and keep you informed. We will not ignore a delayed shipment, and we will not tell you to wait indefinitely without an explanation.

Shipping is free on every order, with no minimum purchase requirement. There is no handling fee, no packaging fee, no fuel surcharge, and no remote-area surcharge. The price displayed at checkout is the total price you pay for the product, and shipping is included at no additional cost. We do not use free shipping as a conditional promotion that disappears when your cart is small. Whether you order one item or several, shipping is free.

We also cover duties, taxes, and import-related charges associated with delivering your order. You will not be asked to pay customs duties, import fees, brokerage charges, or any similar additional amount in order to receive your package. If any such charge is ever incorrectly assessed to you, contact us through the Contact page and we will resolve it. Our intention is that the amount you pay at checkout is the final amount you pay, and that receiving your order does not require a second payment of any kind. This commitment applies to all orders shipped under this policy.

We ship to addresses within the United States. If you are unsure whether your location is serviceable, contact us before ordering and we will confirm. We are not able to ship to addresses that our carriers cannot serve, and we reserve the right to cancel and refund any order that cannot be delivered to the address provided. It is your responsibility to provide a complete and accurate shipping address at checkout, including any apartment, suite, unit, or building number, and to ensure that the address is reachable by standard carriers. If a package is returned to us because the address was incomplete, incorrect, or undeliverable, we will contact you to arrange a resolution, which may include reshipment after address correction or a refund in accordance with our Refund Policy.

Once an order has been handed to the carrier, the carrier is responsible for the physical delivery of the package. Tracking information is provided so that you can monitor progress directly. If tracking shows that a package was delivered but you did not receive it, please check around your property, with neighbors, and with any household members or building staff before contacting us. If the package cannot be located, contact us through the Contact page and we will work with the carrier to investigate. Depending on the carrier's findings, we may be able to file a claim, arrange a replacement, or issue a refund. We handle these situations case by case because the correct resolution depends on what the carrier's investigation shows.

If you need to change your shipping address after placing an order, contact us as soon as possible through the Contact page. If the order has not yet been handed to the carrier, we may be able to update the address. If the order has already shipped, we may not be able to change the destination, and the carrier's own procedures will apply. We cannot guarantee address changes after shipment, and we are not responsible for delivery failures caused by an address change requested too late. For this reason, please review your address carefully before completing checkout.

If you need to cancel an order, contact us immediately through the Contact page. If the order has not yet entered processing or has not yet shipped, we may be able to cancel it and issue a full refund. If the order has already shipped, cancellation is no longer possible, and you may instead use our return process after delivery. We do not charge cancellation fees. We do not penalize customers for changing their minds before shipment. We simply ask for prompt communication so that we can act before the package leaves our facility.

Packaging is designed to protect your product during transit. Temperature-control drinkware contains sensitive components, so we use protective materials appropriate to the item. If your package arrives visibly damaged, please document the condition with photographs before opening it fully, and contact us through the Contact page as soon as possible. If the product inside is damaged, we will work with you to arrange a replacement or a refund in accordance with our Refund Policy. Please do not discard the packaging until the issue is resolved, because carriers may require inspection or documentation.

We reserve the right to use the carrier of our choice for any shipment. The carrier may vary depending on destination, package size, and operational factors. We do not guarantee delivery by a specific carrier, and we do not accept requests to use a specific carrier unless we confirm in writing that we can accommodate the request. Tracking information will identify the carrier once the package is in transit. If you have a preference, contact us before ordering and we will tell you whether it can be accommodated.

Shipping estimates are provided in good faith based on typical carrier performance. They are not contractual guarantees of a specific delivery date. If you need an item by a particular date, we recommend ordering well in advance and contacting us through the Contact page before purchase so that we can give you a realistic assessment. We cannot guarantee delivery by a specific calendar date, and we are not liable for losses caused by late delivery, including but not limited to missed events, missed gifting occasions, or consequential damages. This limitation does not affect your rights under our return and refund policies, which remain available if the product does not meet your expectations after delivery.

If a shipment is lost in transit, meaning tracking shows no movement for an extended period and the carrier cannot locate the package, contact us through the Contact page. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will arrange a replacement or a refund in accordance with our Refund Policy. We do not ask customers to absorb the cost of a lost shipment. We do not require customers to file carrier claims themselves. We handle the process on your behalf.

If a shipment is returned to us as undeliverable, we will contact you using the contact information provided at checkout. If the return was caused by an address error, we may offer to reship the order after you provide a corrected address, subject to any additional verification we deem necessary. If you prefer a refund instead of reshipment, we will process it in accordance with our Refund Policy. We do not charge restocking fees for undeliverable orders. We do not profit from failed deliveries.

This Shipping Policy applies to all orders placed through this store. It should be read together with our Refund Policy, our Terms of Purchase, and our Terms of Use, which together form the agreement between you and us. If any part of this policy is found to be unenforceable, the remaining parts remain in effect. If you have questions about shipping that are not answered here, contact us through the Contact page and we will respond as clearly and quickly as we can. Our aim is that shipping is the least stressful part of your purchase, and we have structured this policy to make that aim real rather than rhetorical.